Bathtub Service Model
We'd like to share with you a model we use for reviewing or designing a system. You might like to use it to describe your services and interventions. The illustration below shows a 'bathtub' which represents your service. Each component of the system is described below:
1. The taps are the input of service users. They include referrals from other services and self-referrals. If you want to reach more service users, how can you turn up the taps? If you are at capacity, how can you turn off the taps (or prioritise) to stop the system overflowing?
2. In order to answer the questions above you need to know what your capacity is and these are the sensors that tell you how full your service is, a bit like the fuel gauge in your car. What metrics can you use to determine how full you are operating and what additional capacity you have (if any)? Can you set these up to give you information in real-time?
3. Where do your service users go to afterwards? What are the onward referrals? Do service users take part in a block programme, such as a 12-week programme, where they all finish at the same time? Or do they steadily trickle onwards as and when they no longer need the service offered.
4. Are there any cracks? Cracks in your system cause leakage or service user attrition. Are service users staying with the service as long as they should or are they leaving for unknown reasons? Can you identify and patch up any cracks in your service?
5. These are the soap sensors. How soapy is the water? At the end of the day, the service is there for a purpose. In the case of the bathtub it's to get clean. Soap therefore represents 'effectiveness'. How can you increase the effectiveness of your service? Are there any elements of what you do that you know work better than others?
6. There are the temperature sensors. How warm is the water? A cold bath of soapy water can still get you clean but it might not feel very nice! The temperature gauge therefore refers to the service user experience. How can you make the water warmer? How can you make your service experience better?
At Hampson Solutions we look at all of these areas but we specialise in number 6, making services more appealing, more positive, more user-friendly and more aligned to our human nature.
Have a go at describing your service using our bathtub model and see if you uncover anything you feel will make it more effective, maximise its capacity, help you better control the inward and onward referrals and make it a better experience for service users.
IMSPA Board Trustee Appointment
We are delighted to announce that Denise Hampson has been appointed a Board Trustee of the brand new Institute for the Management of Sport and Physical Activity (IMSPA), the professional body for the sport, leisure and fitness industry. IMSPA is the new body formed on the merger of the ISRM and ISPAL and officially launches this week. Those of you who know Denise, will know that she has a particular passion for sport and physical activity and she looks forward to contributing to the new organisation.
To find out more about IMSPA, visit their website at www.imspa.co.uk and on twitter @imspa_uk
My Weight Loss Workbook - 20% Off in May
Click here to find out more about "My Weight Loss Workbook" |
With the new financial year underway and the summer approaching, our "My Weight Loss Workbook's" have been flying off the shelves. In fact, just recently we've had to go back to print and publish a whole new batch.
If you are thinking of developing a weight management service and want a ready-made resource, take a look at our 12-week programme.
20% OFF - Achieving a Work Life Balance just £8.63 +VAT (£10.36) per book.
To purchase your copies online you can order here >>>
Or if you want to order copies and pay by invoice, please email usat denise@hampsonsolutions.co.uk for an order form.
For quantities of 25 or more, contact us on the email above to enjoy better volume discounts and extra free resources.
|
Psychology of Health Behaviour Workshop - 18th May 2011 Blackburn
The workshop is a one-day tour of behavioural economics and what we can learn about its impact on health improvement behaviour. It's particularly relevant for Sport and Physical Activity Development Officers, Health Trainers, Smoking Cessation Specialists, Public Health Practitioners, Occupational Health Officers and anyone working to improve the health and wellbeing of others. Our delegates have included representatives from PCTs, local government, private sector and also the voluntary sector across a wide range of healthy living themes.
 |
Why are people influenced by certain things, like brands, and peer pressure but still inclined to take risks on long term health behaviour? |
|
What impact do beliefs and expectations have on service-user engagement? |
|
Why do people procrastinate and put off things, even if they would they actually like to do them? |
|
What impact does state of mind have on our decision making and how can we develop systems to help us stick to our lifestyle goals? |
To register on one of these workshops, please follow the link below and complete the booking form.
 |
As well as the advertised workshops above, we also deliver in-house versions of the same training which has several benefits:
- Significantly more cost effective per delegate
- Opportunity to focus specifically on your local services and systems
- We come to you - so you don't have to travel
- You can invite local partner organisations to attend
denise@hampsonsolutions.co.uk |
Hampson Solutions Ltd, Commodore House, 51 Conway Road, Colwyn Bay, Conwy LL29 7AW
Tel: 01492 530700 | Mobile: 07727 642846 | Fax: 01492 517815
Email: denise@hampsonsolutions.co.uk | Web: www.hampsonsolutions.co.uk
To unsubscribe from this newsletter, please email unsubscribe@hampsonsolutions.co.uk with the word "Unsubscribe" in the subject box. |
