CANCELLATION POLICY FOR NEW LIFESTYLES WORKSHOPS

CANCELLATION OR RE-BOOKING TIMESCALES

The timescales set out below are to maximise fairness for both parties for the booking process.

More than 4 weeks before the event:

Organisations who have paid in advance will receive a refund less a £15.00 administration charge.

Organisations who are paying on invoice will be invoiced for only the £15.00 administration charge.

Organisations can choose another date for training with no administration charge. The organisation will be re-booked at the day rate of the new training date.

Between 1 and 4 weeks before the event:

Organisations who have paid in advance will receive a refund of 50% of the course costs.

Organisations who are paying on invoice will be invoiced for 50% of the course costs.

Organisations may choose to re-book another future date for the training at no extra cost but they will be invoiced for 50% of the course costs at the time they would have been invoiced had the original date gone ahead. The organisation will be re-booked at the day rate of the new training date.

Less than one week before the event, or a 'no-show':

Organisations who have paid in advance will not receive a refund.

Organisations who are paying on invoice will be invoiced for the full amount of the course costs.

Organisations may choose to re-book another future date for the training at no extra cost but they will be invoiced immediately (at the time they would have been invoiced had the original date gone ahead). If the new date is a cheaper date, there will be no refund of the difference.